CAREERS AT MICROPAC,INC.

COME JOIN OUR TEAM

AVAILABLE POSITIONS:

Retail Sales Associate

Join our retail sales team and create sales opportunities with our name brand products and popular consumer electronics categories.

Customer Care Specialist

Join our service team and enhance customer care for products purchased from Micropac, Inc. . Giving support needed for those purchased products.

Retail Sales Associate

Apply in person at our Tamuning location or email your resume to sales@micropacinc.com. We are looking for an experienced, energetic, and motivated individual to join our team.
Job Brief: As a Sales Support/ Sales Associate at our company, you will be responsible with working closely with customers to determine their needs, answer questions about our products, and recommend right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction.
To be a successful as a Sales Support/ Sales Associate, you should stay up-to-date with product features and maintain our stores' visual appearance in high standards. You will also collaborate with your Supervisor or Manager om other duties like receiving shipment, stocking inventory, displaying products and demo materials, deliveries, cleaning/maintenance of appearance of the stores and creating POS tags/marketing.
Ultimately, the duties of the Sales Support/ Sales Associate are to achieve excellent customer service, while consistently meeting the store's sales goals. Kindly note that although this position is labeled as part-time, it is subject to change based on performance.
Responsibilities:
-Ensure high level of customer satisfaction through excellent sales service
-Access customer' needs and provide assistance and information on product features
-Welcome customers to the store and answer their queries
- Follow and achieve department's sales goals on a monthly, quarterly, and yearly basis
-"Go the extra mile" to drive sales
- Maintain in-stock and presentable condition in assigned areas
-Actively seek out customer in store
-Remain knowledgeable on products offered and discuss available options
-Process POS (Point-Of-Sale) purchases
-Cross-Sell Products
-Handle returns of merchandise process
-Team up with co-workers to ensure proper customer service
Build productive trust relationships with customers
-Comply with inventory control procedures
-Suggest ways to improve sales (eg. planning, marketing activities, changing store's design)
Requirements:
-Basic understanding of sales principles and customer service practices
-Proficient in English (Written and verbal)
-Basic Math skills
-Working knowledge of customer and market dynamics and requirements
-Track record of over-achieving sales quota
-Hands on experience with POS transactions
-Familiarity with inventory procedures
-Solid communication and interpersonal skill
-A friendly and energetic personality with customer focus
-Ability to perform under pressure and address complaints in a timely manner
-Availability to work flexible shifts , especially during the holiday period
-High school degree or equivalent
-Knowledgeable in MS applications
-Must have a valid Guam driver's licenses and reliable transportation


Customer Care Specialist

Apply in person at our Tamuning location or email your resume to sales@micropacinc.com. We are looking for an experienced, energetic, and motivated individual to join our team.
Job Brief: As a customer care specialist, you will be responsible with working closely with customers to help service their products in need of support or repair.
1) Service Front duties:
   a) Interact with incoming customers on their issue
         with products
        1. Find out what the issue is with the products
       2. If they purchased the unit from us, is it under         
             warranty covered?
       3. If they purchased the unit from us, is it not covered
              under warranty
       4. If they did not purchase from us, explaining the
          customer if we are not accepting this product for
           repair
       5. Handle customer complaints, especially why we will
           not accept their product
       6. If we accept, get customer and product details to
           create a work order
       7. If this is not covered under warranty, then have     
           customer pay for a non-refundable diagnosis fee
       8. Inspect product in front of customer presence to
            point out any damages
        9. Tag unit and all belongings and put this in que to
             the corresponding technician
       10. Answering calls in regards to service issues or
             follow-ups of their product repair status
        11. After technician completes the diagnosis, they will
            inform if can be repaired, or what parts are needed
        12. Check suppliers for the parts availability and price
        13. Call customer for quote of product repair
        14. If customer wants to proceed with repair, then
             order the part from the supplier. Unless the part is
             really expensive and must have a half deposit
             from customer before ordering
        15. Once parts arrive, then give this to the technician
              to proceed with the repair
        16. Once complete with the repair, proceed to test
              unit if no further issues
        17. Finalize work order
        18. If things are good, then call customer to pick up
              unit and charge them for the balance of the total
              repair cost
     b) Dealing with vendors/ suppliers
          1. Send claims for product under warranty for repair
              or credit
          2. Source out best place to purchase parts for
               lowest cost if not under warranty
          3. Prepare products that have to be sent off island
               with a list
          4. Send out products to vendors for repair or return
               for credit
      c) Receiving parts into the service inventory system
      d) Monthly reports

          1. Get end of month inventory reports from SP2
             system
          2. Get end of month inventory reports from
              Busybench system
          3. Prepare Received parts list of the month
          4. Create a report to issue to Lydia
          5. File service copies of the report to Service Box/
               Folder
2) Service Duties
     A) If technician is unavailable or on vacation, try to
           replace parts to my best ability
     B) Troubleshoot product issues to my best ability         
          including computers
3) Sales Support
     A) Assist the retail sales floor for customer sales inquiry            or by phone
     B) Assist to reply on sales inquiries by social media and
          email. 

 

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